An intensive calming and hydration cream formulated with 5% panthenol and a concentrated cica complex to rapidly soothe irritation, reduce redness, and restore comfort in stressed or sensitive skin. Designed for moments when skin feels overwhelmed or reactive, it delivers deep hydration while supporting barrier resilience for a calm, balanced, and healthy-looking complexion.
Why You’ll Love It
- Provides fast relief for irritated, sensitive skin
- Deeply hydrates while calming redness and discomfort
- Helps skin feel more resilient and comfortable
- Ideal for stress phases, overuse of actives, or environmental irritation
- Gentle enough for daily use when skin needs extra care
Skin Types
- Sensitive
- Dry
- Normal
- Combination (non-oily)
- Compromised
Skin Concerns
- Sensitivity
- Redness
- Dehydration
- Barrier support
- Dullness caused by irritation or dehydration
Texture
Lightweight cream with a smooth, cushiony feel that absorbs easily without heaviness or greasiness.
Key Ingredient Groups
Intensive Calming Complex
Panthenol (5%), Centella Asiatica actives, Allantoin, Dipotassium Glycyrrhizate to rapidly soothe irritation and reduce redness.
Multi-Layer Hydration System
Glycerin, glycols, and multiple forms of hyaluronic acid to replenish and maintain hydration.
Barrier Support Base
Ceramide NP, hydrogenated lecithin, emollients, and silicones to help reduce moisture loss and improve skin comfort.
How to Use
Apply an even layer to clean skin as the final step of your routine. Use morning and evening, or whenever skin feels irritated, stressed, or dehydrated.
Routine
Cleanser -> Toner -> Serum -> Madeca B5 Cream -> Sunscreen (AM)
Chamaecyparis Obtusa Water, Glycerin, Butylene Glycol, Panthenol (50,000ppm), Vinyl Dimethicone, Water, Methyl Methacrylate Crosspolymer, Allantoin, Centella Asiatica Extract, Madecassoside, Madecassic Acid, Asiaticoside, Asiatic Acid, Sodium Hyaluronate, Ceramide NP, Pentylene Glycol, Polyglyceryl-10 Myristate, Glycine Soja (Soybean) Sterols, Sodium Hyaluronate Crosspolymer, Potassium Hyaluronate, Hydroxypropyltrimonium Hyaluronate, Hydrolyzed Hyaluronic Acid, Hyaluronic Acid, Sodium Acetylated Hyaluronate, Dipropylene Glycol, Cetyl Ethylhexanoate, Dicaprylyl, Carbonate, Ethylhexyl Isononanoate, Triethylhexanoin, Caprylyl Glycol, Dipotassium Glycyrrhizate, Ethylhexylglycerin, Glyceryl Acrylate/Acrylic, Acid Copolymer, Hydrogenated Lecithin, Caprylic/Capric Triglyceride, Caprylyl/Capryl Glucoside, Ammonium Acryloyldimethyltaurate/VP, Copolymer, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Sodium Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Polyisobutene, Xanthan Gum, Hydroxyacetophenone, Tromethamine, Citric Acid, 1,2-Hexanediol, Disodium EDTA, Sorbitan Oleate, Poloxamer 407
70 ml
Try it for 10 Days. Love it or Get Store Credit.
We want you to feel confident trying our skincare. If you buy a product for the first time and it’s not the right fit for your skin, you may request a return within 14 days of delivery.
Eligibility
1. Product must be lightly used (no less than 80% remaining).
2. Must be returned within 30 days of delivery.
3. Applies only to first-time purchases of a product.
4. Each product is eligible for one guarantee claim per customer.
Send us an email at below address to request a refund. Once product is received and approved, we will issue 100% of the product value as store credit. Store credit is valid for 6 months from the date of issue.
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer.
We reserve the right to deny returns in cases of misuse, tampering, or abuse.
If you have questions, please contact us at support@hegglobal.ca.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Include:
-your order number
-photos of the product and packaging
If confirmed, we’ll provide a replacement.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). During high-volume periods or promotions, processing may take longer.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout. Estimated delivery times are provided at checkout and begin once your order has shipped. Delivery times may vary due to carrier delays, weather, customs, or other factors outside our control.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information (when available). Tracking may take 24–48 hours to update after the label is created.
Shipping Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We aren’t responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or undeliverable address, you may be responsible for reshipping costs.
Lost, Stolen, or Delayed Packages
Once a package is marked delivered by the carrier, we are not responsible for lost or stolen packages. If your package is delayed, missing, or shows delivery issues, contact us and we’ll help you file a carrier claim when applicable.
Damaged Packages
If your order arrives damaged, contact us within 48 hours of delivery with your order number and clear photos of the item(s) and packaging so we can assist with a replacement or resolution.
International Shipping (If Applicable)
International orders may be subject to duties, taxes, and customs fees, which are the customer’s responsibility. Delivery times vary by destination and customs processing.
Returns to Sender
If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal, we can reship it (reshipping fees may apply) or issue a refund minus shipping once received and inspected.
Contact
Questions about shipping? Email us at support@hegglobal.ca with your order number.
