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Science-backed / Clinically Tested
A sensitive 4-step routine that combines mild exfoliating cleansing with calming, moisture-retaining care for sensitive-feeling skin. Includes a cicaming cleanser, a creamy essence toner pad, a concentrated calming ampoule, and a cica moisturizing cream to finish.
Why you’ll love it
•Rich, delicate foam cleanser removes sebum and impurities from pores and low-pH cleansing supports skin barrier
•Creamy toner pad delivers a deeper moisture feel while helping soothe irritated, sensitive skin
•Supports skin resilience and elasticity care with a highly concentrated, quick-absorbing ampoule
•Barrier and moisture support through soothing complexes and moisture-retaining formulas
•Flexible toner-pad methods for targeted care or quick all-over wiping
Skin types/concerns
Skin types: All Skin Types; sensitive skin; trouble/sensitive skin; sensitive, fatigued skin
•Fine dust
•Irritated-feeling skin
•Acne scars
•Dryness/dehydration
•Decreased skin elasticity
•Loose and dull-looking skin
•Wrinkles
•Skin barrier care
Texture/finish
•Moisturizing gel foam texture
•Creamy, moisture-retaining essence (not watery) with a comforting, hydrated feel
•Highly concentrated ampoule absorbs quickly leaving zero residue and stickiness
•Hydrating cream formula absorbs effortlessly and leaves skin pleasantly soothed and moisturized
What’s inside (4-step set)
1) Cicaming Cleansing Gel Foam
•Type: This cleanser for sensitive skin leaves your skin feeling clean, soft, and hydrated without that tight after-feel.
•Key highlights: Rich, delicate foam removes sebum and impurities from pores and low-pH cleansing supports skin barrier; Skin feels moisturized with 4 types of cica; Anti-inflammatory, anti-oxidant; Soothes sensitive skin with “cica core” ingredients
•Key ingredients: Active Calming Complex (TECA: Asiaticoside, Asiatic Acid, Madecassic Acid + Madecassoside + Panthenol + Allantoin): cica core actives; Centella Leaf Water + Centella Extract: quick soothing + barrier support; Sophora Root Extract + Chlorella Extract + Dipotassium Glycyrrhizate: soothing + hydration support; Malachite Extract: antioxidant + moisturizing support
•How to use: Squeeze a small amount onto wet hands, lather, massage gently over face, and rinse with lukewarm water.
2) Cicaming Centeca B5 Pad
•Type: Vegan-certified soothing toner pad soaked in a creamy, moisture-retaining essence
•Best for: Hydration and soothing for sensitive skin, irritated-feeling skin, acne scars, dryness/dehydration
•Key highlights: Creamy essence (not watery) for deeper moisture feel; large, hypoallergenic pads designed to help keep moisture from evaporating too quickly
•Key ingredients: Active Calming Complex (TECA + Madecassoside + Panthenol + Allantoin); Chamaecyparis Obtusa Water (Hinoki/Cypress Water); Centella Leaf Water + Centella Extract; PHA (Gluconolactone); Phytosterols
•How to use: Option 1: Apply pads to needed areas for 3–5 minutes, then pat remaining essence to absorb; Option 2: Gently wipe along skin texture, then pat to absorb
3) EX-C RE N Calm Ampoule
•Type: Highly concentrated ampoule designed to improve elasticity, reduce loose/dull-looking skin, and promote skin regeneration
•Best for: Trouble/sensitive skin, skin after treatment, decreased elasticity, loose and dull-looking skin, wrinkles
•Key highlights: Amino acids extracted from salmon to support skin resilience and skin affinity; promotes skin recovery after skin regeneration treatment; quickly soothes skin
•Key ingredients: Sodium DNA; Ectoin; Sodium Hyaluronate (Hyaluronic Acid); Methylmethionine (Vitamin U); Adenosine; sh-Oligopeptide-1 (E.G.F)
•How to use: Apply a few drops to face and sweep along skin texture to promote absorption
4) Cicaming Madeca B5 Cream
•Type: Cica moisturizing and soothing cream containing cypress tree sap, panthenol, and four types of cica
•Best for: Deeply moisturizing sensitive, fatigued skin for a hydrated, healthier-looking finish; dryness and moisture retention; skin barrier care
•Key highlights: Decuple high-, mid-, and low-molecular weight hyaluronic acid; ceramides that form a skin barrier; hydrating, hypoallergenic formula absorbs effortlessly
•Key ingredients: Active Calming Complex (TECA: Asiaticoside, Asiatic Acid, Madecassic Acid + Madecassoside + Allantoin); Chamaecyparis Obtusa Water; 10 kinds of Hyaluronic Acid; Ceramide
•How to use: At the final stage of skincare, spread along skin texture and tap gently to absorb
Routine Order
Cicaming Cleansing Gel Foam → Cicaming Centeca B5 Pad → EX-C RE N Calm Ampoule → Cicaming Madeca B5 Cream → SPF
Lassie El Oat Scrub Powder Wash Zea Mays (Corn) Starch, Sodium Cocoyl Isethionate, Phaseolus Radiatus Seed Powder, Sodium Lauroyl Glutamate, Oryza Sativa (Rice) Bran, Diglycerin, Coconut Acid, Betaine, Cellulose Gum, Allantoin, Sodium Isethionate, Water, Avena Sativa (Oat) Kernel Flour, Hordeum Vulgare Powder, Coix Lacryma-Jobi Ma-yuen Seed Powder, Camellia Sinensis Leaf Powder, Triticum Vulgare (Wheat) Germ Extract, Maltodextrin, Protease, Superoxide Dismutase, Cicaming Centeca B5 Pad Water, Glycerin, Chamaecyparis Obtusa Water, Dipropylene Glycol, Niacinamide, Methylpropanediol, Panthenol, Propanediol, Squalane, Allantoin, Caprylyl Glycol, Polyglyceryl-10 Stearate, 1,2-Hexanediol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Citric Acid, Ethylhexylglycerin, Centella Asiatica Extract, Adenosine, Disodium EDTA, Dipotassium Glycyrrhizate, Xanthan Gum, Caprylic/Capric Triglyceride, Madecassoside, Cetyl Ethylhexanoate, Hydrogenated Lecithin, Polyglyceryl-10 Myristate, Glycine Soja (Soybean) Sterols, Poloxamer 407, Asiaticoside, Madecassic Acid, Asiatic Acid, Gluconolactone, Hydrolyzed Pea Protein, Phytosterols, Lecithin, Olea Europaea (Olive) Fruit Oil, Butyrospermum Parkii (Shea) Butter, Ceramide NP, EX-C RE N Calm Ampoule - Water, Glycerin, Propanediol, 1,2-Hexanediol, Sodium DNA, Sodium Hyaluronate, Ethylhexylglycerin, Adenosine, Hydroxyethylcellulose, Ectoin, Pentylene Glycol, Madecassoside, Methyl Methionine Sulfonium Chloride, SH-Oligopeptide-1, Lecithin, Butylene Glycol, Polysorbate 20, Disodium Phosphate, Polysorbate 60, Sodium Phosphate, Cicaming Madeca B5 Cream - Chamaecyparis Obtusa Water, Glycerin, Butylene Glycol, Panthenol (50,000ppm), Vinyl Dimethicone, Water, Methyl Methacrylate Crosspolymer, Allantoin, Centella Asiatica Extract, Madecassoside, Madecassic Acid, Asiaticoside, Asiatic Acid, Sodium Hyaluronate, Ceramide NP, Pentylene Glycol, Polyglyceryl-10 Myristate, Glycine Soja (Soybean) Sterols, Sodium Hyaluronate Crosspolymer, Potassium Hyaluronate, Hydroxypropyltrimonium Hyaluronate, Hydrolyzed Hyaluronic Acid, Hyaluronic Acid, Sodium Acetylated Hyaluronate, Dipropylene Glycol, Cetyl Ethylhexanoate, Dicaprylyl, Carbonate, Ethylhexyl Isononanoate, Triethylhexanoin, Caprylyl Glycol, Dipotassium Glycyrrhizate, Ethylhexylglycerin, Glyceryl Acrylate/Acrylic, Acid Copolymer, Hydrogenated Lecithin, Caprylic/Capric Triglyceride, Caprylyl/Capryl Glucoside, Ammonium Acryloyldimethyltaurate/VP, Copolymer, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Sodium Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Polyisobutene, Xanthan Gum, Hydroxyacetophenone, Tromethamine, Citric Acid, 1,2-Hexanediol, Disodium EDTA, Sorbitan Oleate, Poloxamer 407
Returns & Refunds Policy
All sales are FINAL. For health and hygiene reasons, we do not accept returns and do not offer refunds.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Include:
-your order number
-photos of the product and packaging
If confirmed, we’ll provide a replacement.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). During high-volume periods or promotions, processing may take longer.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout. Estimated delivery times are provided at checkout and begin once your order has shipped. Delivery times may vary due to carrier delays, weather, customs, or other factors outside our control.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information (when available). Tracking may take 24–48 hours to update after the label is created.
Shipping Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We aren’t responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or undeliverable address, you may be responsible for reshipping costs.
Lost, Stolen, or Delayed Packages
Once a package is marked delivered by the carrier, we are not responsible for lost or stolen packages. If your package is delayed, missing, or shows delivery issues, contact us and we’ll help you file a carrier claim when applicable.
Damaged Packages
If your order arrives damaged, contact us within 48 hours of delivery with your order number and clear photos of the item(s) and packaging so we can assist with a replacement or resolution.
International Shipping (If Applicable)
International orders may be subject to duties, taxes, and customs fees, which are the customer’s responsibility. Delivery times vary by destination and customs processing.
Returns to Sender
If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal, we can reship it (reshipping fees may apply) or issue a refund minus shipping once received and inspected.
Contact
Questions about shipping? Email us at support@hegglobal.ca with your order number.
